Frequently Asked Questions
We specialize in delivery of gifts and fresh, luxury, flowers in Nairobi Kenya.
All bouquets are beautifully hand-tied by expert florists and packed perfectly. To ensure a long lasting, and fresh gift, our florist then place the bouquet in a water pack. Your gift will be hand delivered, in Nairobi, by our own experienced flower delivery service team. For outside of Nairobi, we work with this country’s best couriers to ensure that flowers reach the recipient fast and in perfect shape.
All our gifts on-line allow for a personalized gift card message to compliment the gift. All gift messages as carefully hand written to make the every order a personal experience.
Placing an order online is made easy with our website. You may choose by occasion or flower type, with each option containing a selection of suitable bouquets.
If you are unsure as to what flowers to order, or wish to slightly change a particular bouquet then please give us a call and speak to our experienced florists.
We accept all major payment methods such as Credit/Debit card, Mpesa, Airtel Money.
Upon placing an order on-line or over the phone, you will be emailed your copy of the invoice containing all your order details, such as the order number in case you wish to enquire about your flowers or wish to make a change.
Yes we do Same Day Delivery in Nairobi only for orders taken up until 6 PM and Next Day Delivery for outside Nairobi and for orders after 6 PM.
No we do not deliver on Sundays.
We also offer an option of timed delivery which guarantees your flowers will be delivered within the time slot specified. You can provide us any additional information in the comment box provided on the payment page.
If you have chosen the appropriate delivery option then we will deliver the flowers within the given time. Please note, all orders with a standard anytime delivery option chosen, but a particual request within the comment, may still be delivered anytime. We will do our best to fulfil that request but such requests will be given priority to customers that have paid for such a service.
We will attempt to delvier the flowers to the recipient, however they may not be at the address specified at the time. Our customer service team will give you a call to let you know if that is the case and will seek advice from you as to what we should do next. Should we not hear from you, the flowers wil go out for re-delivery the following day.
We offer a full order tracking service on all our orders. Simply login to your account and check the status of your order.
Please call our customer service team and quote the order number provided on the back of the envelope to re-arrange the delivery.
Delivery charges are as follows:
Nairobi and environs – Ksh 300
Outside Nairobi but within Kenya – Ksh 700
If your flowers have not turned up, please give our customer service team a call and we will look into your query.
Some senders may wish to stay annonymous. If that is the case with your order, we wil not be able to disclose such information.
It is always advised to provide us with as much information as possible in order for us to deliver the flowers as soon as possible without any errors.